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Chessmart.com Return Policy: Items can be shipped back to us within 10 (ten) days of receipt for a refund less any shipping costs involved. Shipping prices are non-refundable and will not be included in the refund amount.

To return an item the customer must call or email us to receive a Return Merchandise Authorization (RMA) number for return. Any items shipped to back to us without an RMA number will not be refunded and may be re-shipped to the customer at the his or her own expense. All returned items must be received in the same new, un-used condition in which they were shipped. The customer is responsible for any costs or damages incurred in shipping the items back to us. Items returned in less-than-new condition will not be refunded and may be re-shipped at the customer's expense. For return shipping, we recommend using a trackable shipping method with delivery confirmation such as FedEx or UPS.

All returns covered under our 10 day return policy are subject to the following:

  • A Return Merchandise Authorization (RMA) number issued by Chessmart.com must accompany all returns.
  • RMA numbers must be obtained no later than 10 days from the date the product was delivered.
  • All RMA numbers are valid for 10 days from the date of issuance.
  • All products must be returned in like-new condition, including original packaging, all documentation and accessories. Items received in less-than-new condition will not be refunded and may be re-shipped at the customer's expense.
  • All returns must be shipped freight prepaid.
  • Please allow 1-2 weeks from the date the item is received back at our warehouse for all refunds.
  • Claims for missing accessories or that the product is not as advertised must be reported within 10 days from the date the item is delivered.
To request an RMA number please call us at 1-800-792-7872 or email us at sales@chessmart.com. Please have your order number ready as we will need this to issue an RMA number.

Chessmart.com Exchange Policy: Items being returned for an exchange are subject to the Chessmart.com return policy outlined above. When exchanging an item, the customer is responsible for any shipping charges incurred for the shipping of the new item(s). When returning an item for an exchange, please be sure to include your name, RMA number, order number, shipping address, and items being exchanged to ensure timely processing. Any item received without this information may be delayed in processing.

Warranties: We guarantee our items against any factory defects. If you notice any defects with your item you must call us within 10 (ten) days of receipt of the item to arrange for replacement. Items such as brand name chess sets and chess computers which carry a manufacturer's warranty are subject to the terms of the individual manufacturer's warranty. Chessmart.com does not handle warranty repairs for brand name products. All repairs and exchanges for items with a manufacturer's warranty are handled directly by the manufacturer.

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